We aim to deliver product to the agreed timescales. However, if delivery is delayed beyond our control, we do not accept liability.
We cannot schedule a specific time or day for delivery, other than the timescale stated at checkout.
We reserve the right to refund items that not accepted at delivery.
We have no obligation to offer an incorrectly priced item to you at a lower price, even after confirmation has been sent.
We will notify you if a payment hasn’t been successful and offer another form of payment.
Returns and cancellations
All of our products have individual returns policy, please read carefully.
All items must be returned in its original packaging, in a condition in which it can be resold. They must be returned in an outer box – if the packaging is defaced in any way a refund/exchange cannot be given.
if we have offered to collect the products from you, we will collect from the delivered address and will contact you to arrange a convenient time.
Refunds will be given when the items have been accessed by our team
Damaged or defected items must be recorded within 48hrs upon receipt.
Any items returned for a refund/exchange/credit note must be returned by registered delivery at the expense of the customer, unless the item is damaged.
If we do not receive a returned item within 14 days of postage, evidence most be shown for proof of delivery before a refund is issued.
We will refund the debit, credit card or vouchers used to purchase the goods.